Frequently Asked Questions

Our 9 oz candles burn up to approximately 45 hours. Our 12 oz candles burn up to approximately 60 hours. It is important to trim your wick before each use to ensure you are using your product efficiently. 

Our 9 oz vessels work best in smaller spaces, ex. bathroom, office.

Our 12 oz vessels can be ultiize in open spaces, such as living room, kitchen, loft area. etc.

We offer FREE US shipping for orders $100 or more.

You will receive an email confirmation of your order. If you have questions about your order, please contact us at admin@thesanityspa.com 

If you need to edit details or products on your order you can cancel within 30 minutes. To save your time, please make sure to enter correct information before placing your order.

Sanity Scents are hand-poured in Texas with luxurious coconut apricot wax, phthalate-free fragrance oil, and clean-burning wooden wicks. All of our products and packaging are eco-friendly as we are consistently looking for ways to protect and preserve our environment. 

Sanity Spa takes great pride in packaging all of our products. However, in the event of a product arriving damaged, please send us photographic proof within 3 days of delivery for a refund or replacement of the damaged products.

If your package arrives damaged you can return your unused items within 7 days of delivery for a full refund.

We cannot refund any candles that have been used.

Sanity Scents are non-toxic, vegan, and cruelty-free and are safe to burn in a household with children and/or pets. For safety, please burn candles within sight and keep away from flammable objects. Also, please keep away from children and pets.

Sanity Spa is composed of small-batch, hand-made products. Therefore, all orders are processed within 4-6 business days. You will receive a tracking number and expect your order to arrive 3-5 days after the processing period. 

Please note that due to COVID-19, USPS processing times may be delayed.

We appreciate your continued patience and support during this time!

 If you have any concerns with your order or products, please do not hesitate to contact us at admin@thesanityspa.com.

We will get back to you within 24-48 hours.